A couple of weeks ago we caught up with Steve Mayers, Director of Customer Experience,Hartsfield-Jackson Atlanta International Airport. Atlanta is the world’s busiest airport, handling over over 100 million passengers every year, so he knows a thing or two about Customer Experience.
Steve gives some Customer Experience tips, and explains howAvius Surveys provide insights which help them improve operations and customer satisfaction.
“Passenger experience improvements create a significant improvement to the bottom line.Finding out where improvements are needed can be challenging and time intensive - this is where Avius provides the ideal solution. Since implementing the surveys in 2017 we have improved customer satisfaction levels by over 14.5%” said Steve.
