KINGS PLACE, LONDON

Kings Place is a large mixed-use building in central London, its office space is home to thirteen high profile organizations, the leisure space includes an auditorium, halls, art galleries, a café, a licensed bar with fine dining and various event facilities.

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CSAT increase YoY:

9%

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Savills(UK) manageKings Placeand always strive for excellence, they aim to deliver a five-star service to all occupants and visitors. As well as delivering a first-class customer experience, Savills have also worked to improve the sustainability of the building.

 

Recent Developments and Renovation

In 2024, Savills initiated a significant renovation program at Kings Place. This investment aimed to modernize facilities, improve comfort, and elevate the day-to-day experience for tenants and guests. Key upgrades were guided by direct occupant input, ensuring the enhancements met the real needs of those who use the space most.

 

Sustainability Leadership

Kings Place is not only recognized for its operational excellence but also for its leadership in sustainability. Under Savills’ management, the building achieved the highest BREEAM operational sustainability rating ever awarded for property management. This remarkable achievement reflects a holistic and long-term approach to responsible building stewardship.

 

“Excellent service from the day we gave the go ahead, and the training was superb. I love the KPI results and analytics.”

 

Smart Feedback-Driven Improvements

 

To stay closely connected with the needs of their tenants, Savills deployed Avius real-time feedback systems in high-footfall locations — including the reception area near the elevators and within the gym facility.

By collecting instant, on-the-spot feedback from office workers, visitors, and fitness users, the Kings Place management team gains valuable insight into satisfaction levels, service quality, and facility performance. This data helps inform day-to-day operations and long-term improvements, ensuring that no detail is overlooked.

 

Conclusion

Kings Place stands as a model for how thoughtful management, investment in innovation, and a genuine commitment to customer experience can come together to create a truly world-class environment. With the support of Avius feedback solutions, the team at Savills continues to deliver outstanding service, respond swiftly to needs, and maintain exceptionally high standards in every aspect of building management.

 

 

 

“It was so easy to have our bespoke surveys set up by Avius. It’s great to see the suggestions and comments from visitors and staff in the building, and Avius help us resolve issues quicker.”

Sylvain Thouzeau, Building Performance Manager, Savills