VOICE OF CUSTOMER BLOG

We’ve made several improvements to Avius Optimus and added new exciting features, including Spam Filtering. Find out more...

We’ve recently released several updates to Optimus, including an exciting new feature to increase the speed and efficiency of replying to your customers. Find ...

We’ve made improvements to our Optimus system and added new exciting features, including Category Assist. Find out more...

If you’re experiencing a high volume of customer enquiries at the moment, here’s some advice on how to best manage them in Optimus.

Ensure no-one misses a case assigned to them and that they can easily see if a case they own is updated by another member ...